Refund & Return Policy

Last Updated: September 2026

Thank you for shopping with Miaodyer.

We sell two types of products:

• Digital products, including online video courses, PDF tutorials, digital templates, and downloadable learning resources
• Physical products, including stencil sets and other physical craft materials or tools

Different refund and return rules apply depending on the type of product purchased. Please read this policy carefully before placing your order.

Nothing in this policy is intended to limit any consumer rights that may be required by applicable law.

1. Digital Product Refund Policy

Because digital products are usually delivered immediately after purchase, once access or download rights have been provided, digital product sales are generally considered final.

When a Refund May Be Available

We may offer a refund or another solution in situations such as:

• You accidentally purchased the same digital product twice
• The downloaded file is corrupted or cannot be opened
• You did not receive the download link or course access
• A technical issue prevents you from accessing the product
• You purchased the wrong version and have not yet meaningfully accessed or downloaded the content
• You contact us within 7 days of purchase and your request meets our refund criteria

For technical issues, we will normally first try to restore access, resend the file, or help resolve the download problem.

Situations That Are Generally Not Refundable

Refunds are generally not available when:

• You changed your mind after purchasing
• You no longer need the product
• You have successfully downloaded, watched, or accessed the digital product
• You do not have enough time to complete the course
• You decide the course is not suitable for you after purchase when the product page clearly described the course content
• You expected a physical product even though the product page clearly stated that the item was digital
• You have copied, shared, resold, or redistributed the digital product
• The issue is caused by your device, internet connection, or third-party software while the product itself remains accessible

2. Physical Product Return & Refund Policy

Made-to-Order Products

Some Miaodyer physical products are made to order.

This means the item is prepared or produced after your order is placed rather than being fully prepared in advance.

Where applicable, the product page will clearly state:

• Processing or production time
• Estimated shipping time
• Estimated delivery time

For made-to-order products, once production has started, the order generally cannot be cancelled, returned, or refunded simply because you change your mind.

3. Problems With Physical Products

Please contact us if your physical order has any of the following problems:

• The item arrives visibly damaged
• You receive the wrong product
• You receive the wrong size or variation
• The item has an obvious manufacturing defect
• Part of your order is missing

Please contact us as soon as possible after receiving the item.

To help us review the issue, we may ask you to provide:

• Your order number
• Recipient name
• Photos of the product
• Photos of the outer packaging
• Photos of the shipping label
• A brief description of the problem

Depending on the situation, we may offer:

• A replacement
• A reshipment
• A partial refund
• A full refund

The appropriate solution will depend on the circumstances of the order.

4. Change-of-Mind Returns

For physical products that are made after your order is placed, we generally do not accept returns or refunds once production has started for reasons such as:

• You changed your mind
• You no longer need the item
• The item does not match other items in your home
• You selected the wrong size when the product page clearly provided the measurements
• You found a similar product at a lower price elsewhere
• You did not read the product description carefully
• You did not check the product size, quantity, intended use, or delivery estimate before ordering

Please review all product details carefully before completing your purchase.

5. Return Shipping Costs

If we confirm that the product:

• Was sent incorrectly
• Has a clear manufacturing defect
• Arrived seriously damaged

we will provide an appropriate solution based on the circumstances.

If we agree to accept a return for a reason that is not caused by a defect or error on our part, the buyer is generally responsible for the return shipping cost.

Whether the original shipping cost is refundable will depend on the specific circumstances of the order.

Please do not return an item without contacting us and receiving instructions first.

6. Order Cancellations

If you wish to cancel a physical product order, please contact us as soon as possible.

If the item has not yet entered production or processing, we will do our best to cancel the order.

However, cancellation may no longer be possible once the order has:

• Entered production
• Been packed
• Entered shipping processing
• Already been dispatched

7. Incorrect Shipping Address

Please carefully check the following information before placing your order:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Contact phone number

If you notice an address error, please contact us as soon as possible.

If the order has not yet entered production or shipping, we will do our best to help update the address.

Once the order has been shipped, however, we cannot guarantee that the delivery address can be changed.

If a package is returned, lost, or requires redelivery because the buyer provided:

• An incorrect address
• An incomplete address
• An incorrect postal code
• An undeliverable address

the buyer may be responsible for additional shipping or redelivery costs.

8. Shipping & Delivery Times

All processing and shipping times shown on product pages are estimates.

For example, some products may have:

Processing time: Approximately 2 business days

Estimated shipping time: Approximately 10–15 days after dispatch

International shipping may occasionally be affected by:

• Customs clearance
• Local postal services
• High-volume shipping periods
• Weather conditions
• Public holidays
• Flight schedules
• Carrier delays

Estimated delivery times are therefore not guaranteed delivery dates.

A reasonable shipping delay alone does not automatically qualify an order for an immediate refund.

If your package has had no tracking updates for an unusually long period, please contact us and we will help investigate.

9. Package Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check your doorstep, mailbox, or other secure delivery locations
• Ask household members or neighbors
• Contact the local delivery carrier

If the package still cannot be found, please contact us and we will do our best to assist.

Whether a refund or replacement can be issued will depend on the tracking information and the circumstances of the order.

10. Customs, Import Taxes & Other Fees

International orders may be subject to:

• Import duties
• VAT or other taxes
• Customs charges
• Clearance fees
• Local handling fees

Unless otherwise stated on the product page, these charges may be collected by authorities or carriers in the buyer's country.

Buyers are responsible for understanding the import requirements that apply in their location.

11. Color & Handmade Variations

Actual product colors may appear slightly different from product photos because of differences in:

• Screen settings
• Display brightness
• Photography lighting
• Material batches

Minor color differences are generally not considered product defects.

For handmade, dyed, or craft-based products, slight differences in size, color, texture, or appearance may also occur naturally.

12. Orders Containing Both Digital and Physical Products

If an order contains both:

• Digital products
• Physical products

each product type will be subject to the relevant section of this policy.

For example, if access to a digital course has already been successfully provided, a shipping delay affecting a physical product does not automatically make the digital course eligible for a refund.

13. How to Request a Refund, Return, or Order Review

To request a refund, return, or report a problem with your order, please contact:

teerytan@gmail.com

Please include:

• Your order number
• The email address used for the purchase
• Recipient name, if applicable
• A brief explanation of the issue

For physical product problems, please also include clear photos when possible.

We normally respond within 24–48 hours.

14. Refund Processing

If a refund is approved, it will normally be returned to the original payment method used for the purchase.

Banks, PayPal, card issuers, or other payment providers may require additional time to process the refund.

The exact time it takes for the refund to appear depends on your payment provider.

15. Digital Product Access After a Refund

If a refund for a digital product is approved, we may remove your access to:

• Online courses
• Video content
• PDF files
• Templates
• Downloadable resources
• Other digital materials

16. Chargebacks & Payment Disputes

If you experience a problem with your order, please contact us first at:

teerytan@gmail.com

We are happy to help with issues involving:

• Downloads
• Course access
• Damaged products
• Incorrect products
• Shipping problems
• General order concerns

Whenever possible, we ask that you give us an opportunity to resolve the issue before opening a PayPal, credit card, or other payment dispute.

17. Contact Us

If you have any questions about refunds, returns, shipping, or your order, please contact:

Miaodyer

Email: teerytan@gmail.com